Interactive Voice Response - (IVR)

IVR - Interactive Voice Response

Activated IVR Work Flow for Service Requests


Voice is the foundation for a cost effective, customer pleasing communications strategy. Whether you manage a single office, direct a global work group, or manage a call centre for a large service management organization, the completely integrated, voice enabled service management solution will support your communication needs. Replace or extend expensive and limited proprietary telephony hardware with a standards-based software solution that optimizes equipment choices, deploys rapidly, integrates seamlessly, and easily aligns with changing business processes, demand, and staffing. Increase service levels and productivity, while lowering costs with a fully integrated contact centre-service management solution.

CTMS can provide you with a Help Desk or Service Management solution which can provide you with extended service hours to provide 24x7 support with 8x5 staff using voice automation. Deliver a better customer experience by phone-enabling the service management solution. Improve call handling with complete ACD, IVR, skills-based routing and screen pop features.

Get a CTMS consultant to contact you regarding the IT Service Management Solutions and Services.
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